Silent Partner
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Terms & Conditions

These Terms and Conditions of Use (the "Terms of Use") apply to the myCar Australia Pty Ltd (myCar®) website located at (the "Website") and all associated websites and applications linked to the Website. By using our Website and services you agree and accept these Terms and Conditions.

  1. Pricing & Hourly Rates

Pricing for myCar chauffeured services are calculated by our 'Instant Quote' feature on the mobile app and web portal. The price includes a set booking fee, as well as a 'per kilometre' rate. Prices quoted are a fixed fare unless additional waiting time is incurred and added onto the original quoted transfer price.

All pricing is calculated in Australian Dollars (AUD) and all services in South Australia also include a $1.00 South Australian transport levy. Each service has a set minimum charge; the pricing for each service is as follows:

  Business Class First Class/Euro First Class
Minimum Charge $35.00 $45.00
Booking Fee $35.00 $45.00
Per Kilometere $2.25 $2.75
Per Minute N/A* N/A **
Late Night Surcharge+ $15.00 $15.00
Service Levy++ $1.00 $1.00
+ Late Night and Early Morning (23:00 - 06:00) bookings will incur an additional charge.
++ South Australian Point to Point Service Levy
* 10 minute grace period of included waiting time at start of journey, then charged at $1.50 per minute until the driver is met.
** 10 minute grace period of included waiting time at start of journey, then charged at $2.00 per minute until the driver is met.

Please note if a journey starts and terminates outside of the 'Inner Adelaide Zone' (See Appendix A), an extra surcharge booking fee may apply. Adelaide Airport pick-ups will incur a $5.00 toll on all services. Your myCar driver will meet you at the bottom of the escalators at baggage claim inside the Adelaide Airport.

myCar vehicles and chauffeurs can also be hired on hourly rates or 'as directed'. Hourly rate bookings require a two (2) hour minimum booking per vehicle. Hourly rates are as follows:

  Business Class First Class/Euro First Class
Minimum Charge $180.00 $240.00
Per Hour $90.00 $120.00
Waiting/Extra Time $1.50 $2.00

  1. Confidentiality & privacy

Client confidentiality is extremely important to myCar and is taken very seriously. Any conversations or interactions that take place will not be discussed by any of myCar's employees, contractors or agents.

myCar is committed to adopting the highest standards to safeguard our customers' personal information. Drivers only receive the required information pertaining to completing the transfer.

  1. Booking confirmation

Your booking will not be confirmed until you receive a booking confirmation. Please ensure you check all the details of this confirmation and contact us if anything is incorrect or if you haven't received your booking confirmation. myCar will not be held liable for any loss incurred due to incorrect information being provided at the time of booking or insufficient travel time being allocated by the customer that may result in, but is not limited to the reorganisation of travel.

  1. Courtesy wait times

(a) Airport Arrivals

myCar will actively monitor your flight arrival time, as per the flight number that has been provided at the time of booking to ensure that your chauffeur arrives on time. A 30-minute grace period will be provided for arrivals at Adelaide Domestic Airport and a 1-hour grace period will be provided for arrivals at Adelaide International Airport, which will commence once your plane arrives at the airport. Your chauffeur will meet and greet you with an electronic name board at the base of the escalator or at international arrivals, unless you specifically request that they meet you at the arrival gate. A $5 toll will occur for all Adelaide Airport pick-ups, along with a charge in line with the rates above for every one (1) minute over the set grace period.

(b) Non-Airport Arrivals

A 10 minute grace period will be provided. Wait times that exceed the grace period may be charged in accordance with the rates outlined above for every one (1) minute until you meet with the driver. If additional wait time is required, please let us know at the time of booking and we will endeavour to accommodate your request.

  1. All inclusive pricing & easy payment

Prices quoted at the time of booking are inclusive of GST, additional airport parking, tolls and access fees.

We accept Visa, MasterCard, American Express, Cabcharge and Electronic Funds Transfer (EFT).

Payments made with credit cards for bookings occurring five (5) days or less from the initial date of the booking date will have the required payment held in full. Once the ride has been completed, the credit card will then be charged the full amount of the payment. For bookings occurring five (5) days or more from the initial date of the booking, the full amount of the payment will be charged to the credit card immediately on booking confirmation.

Payment is required once your journey has been completed or after a "no show" (except for weddings and special events which need to be secured with a deposit and credit card).

(a) Corporate Accounts

Government Agencies, Organisations, Companies or Events that will require high volume monthly transfers (average more than 50 transfers per month), may be entitled to apply for an invoiced account with monthly invoicing and 30 days to pay.

Corporate Accounts with a Credit Card attached for payment can also be set up for smaller volume accounts.

For more information on Corporate Accounts, please contact us at myCar.

(b) Cancellations and Refunds

We understand that your plans may change and we will make every effort to accommodate our customers, particularly if the cancellation is due to reasons beyond your control. However if you need to cancel your booking, please contact us as soon as possible to avoid being charged for your journey. You can amend or cancel your booking within the 'Inner Adelaide Zone' up to one (1) hour before the booking commences at no charge, cancellations within the last hour of 'Inner Adelaide Zone' (See Appendix A) bookings will occur a cancellation fee, fees are as follows: Business Class $35, First Class/Euro First Class $45. Cancellations outside of the 'Inner Adelaide Zone' (See Appendix A) incur no cost if cancelled two (2) hours prior to the booking time, if cancelled within the last two (2) hours prior to booking, full charges apply.

(c) Amendments

If you need to amend your booking, please contact us at least 2 hours before the scheduled service time and we will make every effort to accommodate your request, subject to vehicle availability. Amendments may be denied if it risks delaying another customer's service that has been pre-booked.

(d) No Shows

No shows will be charged 100% of the booking, plus any additional costs incurred, which may include, but is not limited to wait time and parking fees. If a customer is unable to locate the chauffeur for any reason, the customer should call us immediately.

(e) Surcharges

Late night and early morning bookings incur an additional $15.00 charge for all bookings between 23:00pm and 6:00am

An additional charge of $10.00 applies to recognised public holidays including Christmas Day, New Years Eve and New Years Day.

Christmas Day, New Years Eve and New Years Day bookings will also incur an additional $10.00 fee over and above the normal public holiday surcharge that will go directly to the drivers working on these days.

The $1.00 South Australian Transport Levy is included in the price of all myCar bookings.

(f) Baby and child seats

myCar can supply baby capsules for 0-6 month olds, child seats for 6 months to 4 years and booster seats for 4 to 7 year old children. If a baby capsule, child seat or booster seat is required, please advise at the time of booking. You can select the seat style and quantity in the options menu on the booking screen. An additional charge of $25 per booking applies (please note, not $25 per car seat) for transfers that require baby capsules, baby seats or booster seats. The option for baby and child seats is currently available for the Business Class and First Class/Euro First Class services.

(g) Animals

myCar are happy to accept assistance animals and/or assistance animals in training. Any other animals must be with prior written approval from myCar and will be charged for as agreed at the time of booking.

  1. Weddings

Weddings bookings require a 3 hour minimum booking per vehicle. Prices are charged at $175 per hour for Business Class, $225 per hour for First Class/Euro First Class. Price includes immaculate detailing, reserving your chosen vehicle/s, ribbon and Tulle, and any personal requirements in addition to our usual chauffeur service (e.g. Red carpet, Spotify, complimentary bottled water).

A 50% non-refundable deposit is required at the time of booking a wedding or special event, with the remaining balance owing payable 7 days prior to the date of your wedding or special event with credit card details needed to confirm a reservation.

If you require a one-way wedding transfer and would like White Silk Ribbons displayed on the vehicle, prices start from $200 for the Business Class and from $250 for the First Class/Euro First Class. Please inquire for exact pricing.

  1. Food & alcohol

It is company policy that food must not be consumed in any vehicles, unless agreed in advance. The consumption of alcohol, smoking and drug use, are prohibited by law within the vehicles.

  1. Vehicle damage

In the event that a member or their guest damages, soils or vomits on the interior or exterior of any myCar vehicle, the member will be required to pay all costs required to restore the vehicle to its pre-hire condition. These costs include, but are not limited to, cleaning, repair, detailing and loss of income if our vehicle has been put out of service. Due to the potential to damage our expensive vehicles, membership may be revoked at the discretion of the company and a minimum soiling charge applies of $350.

  1. Inappropriate behaviour

In the event that a member or their guest are behaving in a manner that is anti-social or poses a threat to their own safety, the safety of other passengers or that of the chauffeur, their service can be terminated immediately without a refund and a police report may be submitted if necessary. It is illegal to stand through the sunroof and therefore the driver reserves the right to terminate the transfer immediately.

  1. Seatbelts

In accordance with Australian law, passengers must wear seatbelts when the vehicle is in motion. If the customer or members of the customer's party fail to correctly wear a seatbelt, the member who booked the service will be held liable. The member may have their membership revoked.

Vehicles cannot be loaded beyond seating capacity and baggage must be stowed only in the rear luggage compartment.

  1. Unforeseen circumstances

We are not liable for any loss or delay for circumstances outside of our control, including but not limited to:

  • weather conditions
  • traffic delays
  • vehicle breakdown
  • illness

In the event we are unable to fulfil your booking due to unforeseen circumstances, we will make every effort to find a substitute vehicle.

  1. Lost property

myCar understands the inconvenience and stress associated with leaving property in our vehicles and will endeavour to return your property. However, myCar cannot assume any responsibility for personal property or any other item that is lost, damaged or misplaced in our vehicles. If an item is found after a journey, myCar will contact the customer and return the item at the driver's earliest convenience at no extra charge, provided delivery is within the Adelaide metropolitan area. The item can be returned immediately if requested, however myCar reserve the right to charge for delivery if it conflicts with prior obligations. In other cases, property for which we cannot identify the owners may be handed to a police officer at a police station.

  1. Account cancellation

You are solely responsible for the cancellation of your membership and account. You can cancel your account at any time via email to

Failure to pay your account will result in your account being terminated. We are not responsible for any loss you suffer as a result of such termination. The member is liable for all costs, including legal and management time incurred in recovering any unpaid amounts and a penalty interest rate of 2% per week cumulative will apply to any late payments.

myCar in its sole discretion may terminate your account and refuse any and all current or future use of the service, for any reason, at any such time. Such termination can result in the deactivation or deletion of your account. myCar reserves the right to refuse service to anyone for any reason at any time or to cancel a membership or account.

  1. Indemnity

You must indemnify and hold harmless myCar, its employee's, independent contractors and agents and keep them indemnified against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising in relation to our services, any breach of these Terms of Use or reliance by you on any information.

  1. Contact us

myCar aims to provide an exceptional level of service to our customers at all times. If you feel you have cause for complaint or any suggestions for improvement, please email or call us as soon as possible or come and visit us at 1284 South Road, Clovelly Park, South Australia, Australia, 5042.

Appendix A