INTRODUCING YOUR NEW
Silent Partner
BOOK NOW
FOR A CLEAN GETAWAY
0405 888 388


Terms & Conditions

These Terms and Conditions of Use (the "Terms of Use") apply to the myCar Australia Pty Ltd (myCar®) website located at www.myCar.green (the "Website") and all associated websites linked to the Website. By using our Website and services you agree and accept these Terms and Conditions.

  1. Pricing & Hourly Rates

The pricing for myCar chauffeur services with our Teslas, Lexus Hybrid and Mitsubishi Outlander are calculated by our 'Instant Quote' feature. This includes a set booking fee, as well as a 'per kilometre' charge, as follows: Black XL $25 booking fee and $1.75 per kilometre, Exec Car $35 booking fee and $2.25 per kilometre, Tesla X $45 booking fee and $2.75 per kilometre. Please note if a journey starts and terminates outside of the 'Inner Adelaide Zone' (See Appendix A), a surcharge may apply.

The hourly rates for myCar vehicles require a two (2) hour minimum booking per vehicle, hourly vehicle rates are as follows: Black XL $65 per hour, Exec Car $85 per hour, Tesla X $125 per hour.

Fixed rates apply for trips to and from the Adelaide CBD from the following areas, with their rates:


  CBD/North
Adelaide
Airport McLaren Vale Barossa
Black XL $25 $35 $95 $150
Exec Car $35 $50 $125 $200
Tesla X $45 $65 $200 $250

  1. Confidentiality & privacy

Clients confidentiality is of the upmost importance to myCar and is taken seriously. Any conversations that take place will not be discussed by any of myCar employee's, contractors or agents.

myCar is committed to adopting the highest standards to safeguard our customers' personal information. Drivers only receive the required information pertaining to completing the transfer.

  1. Booking confirmation

Your booking will not be confirmed until you receive a booking confirmation. Please ensure you check all the details of this confirmation and contact us if anything is incorrect or if you haven't received your booking confirmation. myCar will not be held liable for any loss incurred due to incorrect information being provided at the time of booking or insufficient travel time being allocated by the customer that may result in, but is not limited to the reorganisation of travel.

  1. Courtesy wait times

(a) Airport Arrivals

myCar will actively monitor your flight arrival time, as per the flight number that has been provided at the time of booking to ensure that your chauffeur arrives on time. A 30-minute grace period will be provided for arrivals at Adelaide Domestic Airport and a 1-hour grace period will be provided for arrivals at Adelaide International Airport, which will commence once your plane arrives at the airport. Your chauffeur will meet and greet you with an iPad name board at the base of the escalator or at international arrivals, unless you specifically request that they meet you at the arrival gate. A $5 toll will occur for all Adelaide Airport pick-ups, along with a $1.00 charge every one (1) minute over the set grace period.

(b) Non-Airport Arrivals

A 10-minute grace period will be provided. Wait times that exceed the grace period may be charged an extra $1.00 every one (1) minute until you meet with the driver. If additional wait time is required, please let us know at the time of booking and we will endeavour to accommodate your request.

  1. All inclusive pricing & easy payment

Prices quoted at the time of booking are inclusive of GST, additional airport parking, tolls and access fees.

We accept Visa, MasterCard, American Express and Electronic Funds Transfer (EFT), as well as cash and Cabcharge.

Payments made with credit cards for bookings occurring five (5) days or less from the initial date of the booking date will have the required payment held in full. Once the ride has been completed, the credit card will then be charged the full amount of the payment. For bookings occurring five (5) days or more from the initial date of the booking, the full amount of the payment will be charged to the credit card immediately on booking confirmation.

Payment is required once your journey has been completed or after a "no show" (except for weddings and special events which need to be secured with a deposit and credit card).

(a) Individuals and Corporate Accounts

For individuals, government or companies that use our services regularly, we may provide up to 30 days to settle payment upon receipt of the invoice with monthly invoicing. For more information, please contact us.

(b) Cancellations and Refunds

We understand that your plans may change and we will make every effort to accommodate our customers, particularly if the cancellation is due to reasons beyond your control. However if you need to cancel your booking, please contact us as soon as possible to avoid being charged for your journey. You can amend or cancel your booking within the 'Inner Adelaide Zone' up to one (1) hour before the booking commences at no charge, cancellations within the last hour of 'Inner Adelaide Zone' (See Appendix A) bookings will occur a cancellation fee, fees are as follows: Black XL $25, Exec Car $35, Tesla X $45. Cancellations outside of the 'Inner Adelaide Zone' (See Appendix A) incur no cost if cancelled two (2) hours prior to the booking time, if cancelled within the last two (2) hours prior to booking, full charges apply.

(c) Amendments

If you need to amend your booking, please contact us at least 2 hours before the scheduled service time and we will make every effort to accommodate your request, subject to vehicle availability. Amendments may be denied if it risks delaying another customer's service that has been pre-booked.

(d) No Shows

No shows will be charged 100% of the booking, plus any additional costs incurred, which may include, but is not limited to wait time and parking fees. If a customer is unable to locate the chauffeur for any reason, the customer should call us immediately.

(e) Surcharges

An additional charge of $15 applies to; public holidays including Christmas Day and New Years Eve, and also to pickups and drop offs between 11:00pm and 5:00am, which is considered late night and early morning. Additional charge of $1 government levy is included in the fare.

(f) Baby and child seats

We have baby capsules, child and booster seats available, accommodating newborns to 8 year olds. If a baby or child seat is required, please advise at the time of booking. An additional charge of $25 applies for baby seats.

(g) Animals

We only accept assistance animals or assistance animals in training. Any other animals must be with prior written approval and will be charged for as agreed at the time.

  1. Weddings

Weddings bookings require a 3 hour minimum booking per vehicle. Prices are charged at $150 per hour for Exec Car, $200 per hour for Tesla X. Price includes immaculate detailing, reserving your chosen vehicle/s, ribbon and Tulle, and any personal requirements in addition to our usual chauffeur service (e.g. Red carpet, Spotify, complimentary glass bottled water).

A 50% non-refundable deposit is required at the time of booking a wedding or special event, with the remaining balance owing payable 7 days prior to the date of your wedding or special event with credit card details needed to confirm a reservation.

If you require a oneway wedding transfer and would like White Silk Ribbons displayed on the vehicle, normal transfer rates apply plus a $50 surcharge for the White Ribbons.

  1. Food & alcohol

It is company policy that food must not be consumed in any vehicles, unless agreed in advance. The consumption of alcohol, smoking and drug use, are prohibited by law within the vehicles.

  1. Vehicle damage

In the event that a member or their guest damages, soils or vomits on the interior or exterior of any myCar vehicle, the member will be required to pay all costs required to restore the vehicle to its pre-hire condition. These costs include, but are not limited to, cleaning, repair, detailing and loss of income if our vehicle has been put out of service. Due to the potential to damage our expensive vehicles, membership may be revoked at the discretion of the company and a minimum soiling charge applies of $350.

  1. Inappropriate behaviour

In the event that a member or their guest are behaving in a manner that is anti-social or poses a threat to their own safety, the safety of other passengers or that of the chauffeur, their service can be terminated immediately without a refund and a police report may be submitted if necessary. It is illegal to stand through the sunroof and therefore the driver reserves the right to terminate the transfer immediately.

  1. Seatbelts

In accordance with Australian law, passengers must wear seatbelts when the vehicle is in motion. If the customer or members of the customer's party fail to correctly wear a seatbelt, the member who booked the service will be held liable. The member may have their membership revoked.

Vehicles cannot be loaded beyond seating capacity and baggage must be stowed only in the rear luggage compartment.

  1. Unforeseen circumstances

We are not liable for any loss or delay for circumstances outside of our control, including but not limited to:

  • weather conditions
  • traffic delays
  • vehicle breakdown
  • illness

In the event we are unable to fulfil your booking due to unforeseen circumstances, we will make every effort to find a substitute vehicle.

  1. Lost property

myCar understands the inconvenience and stress associated with leaving property in our vehicles and will endeavour to return your property. However, myCar cannot assume any responsibility for personal property or any other item that is lost, damaged or misplaced in our vehicles. If an item is found after a journey, myCar will contact the customer and return the item at the driver's earliest convenience at no extra charge, provided delivery is within the Adelaide metropolitan area. The item can be returned immediately if requested, however myCar reserve the right to charge for delivery if it conflicts with prior obligations. In other cases, property for which we cannot identify the owners may be handed to a police officer at a police station.

  1. Account cancellation

You are solely responsible for the cancellation of your membership and account. You can cancel your account at any time via email to membership@mycar.green.

Failure to pay your account will result in your account being terminated. We are not responsible for any loss you suffer as a result of such termination. The member is liable for all costs, including legal and management time incurred in recovering any unpaid amounts and a penalty interest rate of 2% per week cumulative will apply to any late payments.

myCar in its sole discretion may terminate your account and refuse any and all current or future use of the service, for any reason, at any such time. Such termination can result in the deactivation or deletion of your account. myCar reserves the right to refuse service to anyone for any reason at any time or to cancel a membership or account.

  1. Indemnity

You must indemnify and hold harmless myCar, its employee's, independent contractors and agents and keep them indemnified against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising in relation to our services, any breach of these Terms of Use or reliance by you on any information.

  1. Contact us

myCar aims to provide an exceptional level of service to our customers at all times. If you feel you have cause for complaint or any suggestions for improvement, please email or call us as soon as possible or come and visit us at 1284 South Road, Clovelly Park, South Australia, Australia, 5042.

Appendix A